Refund and Returns Policy
This policy explains how returns and refunds work on Khyberkart.com. It applies to all customers in Pakistan.
Return Window
You can request a return within 7 days of delivery.
The return period starts from the day you receive the item.
Conditions for Return
The item must be unused.
The item must be in original packaging.
All accessories must be included.
You must provide your order number.
Items Not Eligible
Personalized items.
Hygiene related items.
Items bought on promotion unless damaged.
Items that show use, stains, or wear.
How to Request a Return
Email khyberkart@gmail.com
Share your order number.
Share your reason for return.
Attach clear photos if the item is damaged or incorrect.
Return Approval
Our team will check your request.
If approved, we will share return instructions.
You must send the item to the provided address.
Inspection
We will inspect the item after receiving it.
If the item meets the conditions, we will process your refund.
If it does not meet the conditions, we will return it to you.
Refund Process
Refunds go to your original payment method.
Refunds usually take 7 to 10 business days after inspection.
You will receive a confirmation message when the refund is done.
Replacements
If the item you want is available, we will send a replacement.
If it is not available, we will issue a refund.
Wrong or Damaged Item
If you receive the wrong item or a damaged item, report it within 48 hours.
Send photos with your order number.
We will arrange a replacement or refund.
Return Shipping
You will pay return shipping for change of mind.
We will pay return shipping if we delivered a damaged or wrong item.
Customer Support
For help, email khyberkart@gmail.com.
We respond within 24 hours.